Get in Touch With Our Team
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying documents, checking a withdrawal, or reporting a site problem, our advisers are ready to assist via live chat, phone or email. We aim for quick, practical replies and will point you to responsible gambling tools or further enquiries resources if required. For urgent matters, please use the phone contact. Our team can also help with bonus and payments enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, replies within minutes to a few hours) |
| General enquiries | [email protected] (accounts & billing, replies within 24 hours) |
| Affiliate enquiries | [email protected] (partner enquiries, response within 48 hours) |
| Phone | +44 20 7946 4821 (for urgent matters) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues or when documents and explanations are required. Please send enquiries to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account ID and any relevant attachments helps us process your request quickly and securely.
Contact Form
Response Time
Support response times vary by channel and enquiry. Most queries are answered within one business day, and live chat replies are usually immediate during opening hours. More complex issues requiring investigations or document checks may take longer depending on their nature, but we aim to keep you updated at every step and will resolve most cases as quickly as possible.
Feedback
Your feedback matters to Slothive. If you have suggestions, ideas or issues, please tell us - we read every message and use your input to improve games, payments and site usability. Share thoughts on new features, promotions or layout and help shape future updates. Messages are reviewed regularly and used to make the service clearer, fairer and more enjoyable for everyone.