Terms of Use

This page sets out the terms and conditions that govern your use of Slothive. It explains the relationship between you and us, the rules that apply when you register and play, and the practical steps we take to keep accounts and transactions secure. By using our site you agree to these terms and any additional rules published in relation to specific promotions or services.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that takes place under your account. You must provide accurate and up-to-date information when registering and promptly update any changes to your personal details. We may require identity verification at any time and will ask for documents such as a passport, driving licence or proof of address.

Accounts must be used by the person named at registration. Multiple accounts, shared accounts or accounts opened to exploit promotions are not permitted and may be closed, with funds withheld pending investigation. We reserve the right to suspend or close accounts where fraud, abuse or suspicious activity is suspected.

Eligibility requirements

To register and play you must be at least 18 years old and located in a jurisdiction where online gambling is permitted. We do not accept registrations from jurisdictions where our services are prohibited. Acceptance of your registration is at our discretion and may be declined without giving reasons.

Responsible gambling

We provide tools to help you manage play, including deposit limits, cooling-off periods and self-exclusion. You may also contact our support team for help setting limits or to discuss responsible gambling options.

Acceptable platform use

Our services must be used lawfully and in good faith. You must not attempt to manipulate games, use automated scripts or third-party software, or engage in money laundering or other fraudulent activity. We monitor activity and may take action including blocking transactions, suspending accounts and reporting offences to relevant authorities where appropriate.

General bonus and promotion rules

All promotions are subject to specific terms which will be published alongside the offer. Unless stated otherwise, promotions are limited to one per person, household and IP address. Bonuses may carry wagering or other requirements and may be restricted to certain games. We reserve the right to refuse, alter or withdraw any promotion where we suspect abuse or error.

Deposits and withdrawals

We offer a range of payment methods. Minimum and maximum amounts, processing times and any fees depend on the method chosen. Withdrawals will be processed subject to verification checks and may be delayed pending completion of KYC checks. We reserve the right to impose withdrawal limits, and to require that deposits are made from payment methods in your name.

Dispute resolution

If you have a complaint, please contact [email protected] in the first instance. We aim to resolve disputes promptly and will provide details of our complaints procedure on request. Where a resolution cannot be reached, we may offer escalation routes or independent dispute resolution where available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or to the email address on your account. Continued use of our services after notification constitutes acceptance of the revised terms, so please review this page regularly.